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What does ‘Price on Inquiry’ or ‘Request Price’ mean?
We understand that you would prefer to be able to see the price of every item listed on Artisera. However, in some instances, our partners prefer to keep prices private, and only share them with genuinely interested customers. When you click the tab ‘Request Price’, it will open up the ‘Contact Partner’ form, using which, you will give us your contact details. We will then respond to you within 2 business days (usually much sooner) with pricing information for the item you are interested in.
Why are shipping costs not included in the listed price for certain items?
Many items listed on Artisera are fragile and precious, and sometimes, heavy. Shipping Costs for such items may vary depending on the shipping address. To ensure we offer our clients a fair price, our Partners provide shipping costs separately, instead of standardizing them.
Why can’t I buy an item immediately on your website?
The items you see on Artisera are handcrafted or unique. This means that usually, there is only piece of the kind. While our Partners typically update us immediately if an item listed on our website gets sold at their store, we may occasionally receive this information with a lag. Hence, as soon as we know you’re interested in buying an item, we first check its availability with the selling Partner. At the same time, we also determine the shipping costs (if additional) and estimated delivery time, based on the shipping address you provide. Within 2 business days of receiving your inquiry (usually earlier), we send you this information along with a payment link for you to complete the payment transaction.
What are the different payment options available?
You can pay by credit card or bank transfer. We have partnered with a globally reputed payment gateway firm to ensure complete security of your transactions. Some of our partners may also accept payment at their store directly for certain items. The different options available to you for your selected piece, will be conveyed to you over email once we provide you with the final price, delivery time etc.
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